1. Who can use the pre-order (Click and Collect) service?

Eurotunnel employees have the option to pre-order products from the Staff shop.
By clicking on the register tab on the website and completing the registration form.

2. How does the pre-order service work?

Simply browse the website, fill out the registration form, select your favorite items and unique offers, add them to your cart, and checkout.

3. Do I need to register?

No, you don't need to register to browse our website and view product details. However, you must register before placing an order.

4. Can I change my registration information after finishing the registration process?

Yes, you can change your registration information after completing the registration procedure.

5. Why do I need to submit my badge number or staff ID?

The badge number is required for verification purposes.

6. Can I use this booking service for another Eurotunnel co-worker?

No, the respective buyer must place an individual order with a valid badge number.

2. Services

1. Can I make a reservation in advance?

You can place your order ahead of time, and a confirmation email will be sent to the registered email address when the goods are ready for delivery.

2. How many bookings can I make under a single Badge number?

Multiple reservations can be made.

3. Can I cancel my order?

Yes, you can cancel your order before receiving an order confirmation email.

4. Can I cancel or change my booking?

You can cancel an order even before you receive the order confirmation email.

5. Where can I track my orders?

You may track your order's progress by using the email addresses you provided during registration.

1. How can I ensure that I have completed my registration correctly?

After registering, you will receive a confirmation email. If you have not received this email, please contact Venteaupersonnel@lemarchedutyfree.eu and onlinesales@lemarchedutyfree.eu.

2. What should I do if I get the wrong product at the pre-book collection counter?

Please verify your purchase at the time of collection and contact Venteaupersonnel@lemarchedutyfree.eu or onlinesales@lemarchedutyfree.eu.

3. Mailing list

1. How can I get notified about the new product line?

All new product range will be displayed on the internet, and buyers can check it out.

1. What should I do if I've forgotten my password?

You can request a password reset by going to your personal account settings.

1. How can I change my personal information?

You can edit your personal information by going to your personal account settings.

1. When do I need to pay?

When you pick up your order, you must pay.

2. How do I pay?

Payment through Card and Cash is allowed at the time of collecting the order.

3. Can I return things purchased from the website?

Currently, there is no return policy.

1. How will I know if my order is confirmed?

You'll get an order confirmation email. You may also view the order confirmation under the 'Ordered' section. You'll also get an order email.

2. I'm experiencing problems placing an online order. How can I obtain help for this problem?

You can contact us at Venteaupersonnel@lemarchedutyfree.eu or onlinesales@lemarchedutyfree.eu.

1. Where can I pick up my products?

Your pre-ordered items will be packed and ready for pickup at the collection location (Staff Shop).

2. Can I change my order at the time of collection?

No, once the order confirmation email is received, the order cannot be amended.

3. Can someone else pick up my order?

No, the individual who placed the order must provide a valid badge for verification when collecting the goods.